Refund Policy
Effective Date: March 8, 2025
We understand that sometimes plans change and you may need to request a refund for your event ticket purchase. Our refund policy is designed to be fair to both our customers and our event organizers.
1. Eligibility Criteria: Refunds are available for accidental duplicate purchases, event cancellations, and event rescheduling (more than 72 hours). However, service fees and promotional tickets are not eligible.
2. Refund Procedure: To request a refund, please provide your order confirmation number, the reason for your refund request, and proof of the original payment. Refund processing involves a review period of 5–7 business days, followed by funds disbursement within 7–10 business days after approval.
3. Financial Considerations: Refunds are issued to your original payment method. Please note that third-party processing fees are non-refundable and international transactions may be subject to currency conversion rates.
4. Dispute Resolution: If you have any disputes, contact us via phone at +233 555 26 8315, email at support@kiviticket.com, or visit our registered office at [Registered Office Address].
5. Policy Administration: Kivi Ticket reserves the right to modify these terms without prior notice. Please review this policy periodically at kivi-ticket.com/refund-policy.